• Lead all phases of system design, development, testing and support. • Provide status updates, work plans, written documentation, and training. • Develop and maintain quality assurance standards to ensure daily, weekly, and month-end functions are completed in an accurate and timely manner. • Streamline all automation processes by eliminating unnecessary tasks. • Development of robust business infrastructure workflows to minimize time required for execution of business task. • Test, analyze, and implement current software vendor upgrades. • Prioritize technical issues and communicate resolution times as needed. • Maintain the imaging system of organizational documents. • Maintain Redwood Group uptime standards when working on project conversions and cutovers. • Manage 3rd party support (consultants and vendors) in which it regards to implementing and enhancing business systems. • Develop and maintain quality assurance standards to endure daily, weekly, and month-end functions are completed in an accurate and timely manner. Computer Operations • Create, develop, and integrate new processes and instructions for installed Robotic Process Automation (RPA). • Identify opportunities for enterprise workflow automation and process improvements. • Maintain service log of information on all workflow errors. • Ensure scheduled workflow jobs are processing timely and accurately. • Develop and maintain current department instruction and check-off sheets to ensure daily and monthly functions are completed timely and accurately. • Post business reports in a timely and accurate manner. • Respond to high priority phone and e-mail requests for document assistance. • Supply technical support for issues relating to enterprise workflow and RPA systems. • Provide exceptional service to all Members, volunteers, team members, and service providers. • Uphold established department service standards. • Contact vendors to schedule support and maintenance work on systems software. • Review all creations, deletions, and modifications of existing and new users daily for automation systems. • Setup and maintain user security for workflow and RPA platforms. • Ensure proper encryption of all data being sent from and received by Redwood Group staff to outside vendors. Other Functions • Maintain technical proficiencies to support current and planned hardware and software computing needs. #J-18808-Ljbffr