Automation & DTC Fulfillment Supervisor

Automation Grid ManagerDC Industries is seeking a hands-on, detail-oriented manager to own the performance of our Pio automation grid and oversee all direct-to-consumer (DTC) fulfillment executed through automation. This role sits at the intersection of automation, inventory systems, and fulfillment operations, partnering with the Warehouse Manager and cross-functional teams to drive a highly efficient, system-led distribution environment. This role reports to the Warehouse Manager.This is a full-time position. Saturday shifts may be required during peak season based on business needs.Automation Grid Ownership (Pio)Own end-to-end performance of the Pio automation grid, including uptime, throughput, bin utilization, and system healthMonitor daily grid activity, identify bottlenecks, and proactively resolve operational or system issuesOptimize slotting, bin allocation, and workflow configuration to maximize efficiency and capacityCoordinate maintenance, troubleshooting, and continuous improvement efforts with internal teams and external partnersOwn daily execution of the automation system to ensure consistent throughput and minimal downtimeMonitor system dashboards (queues, ports, task allocation) to proactively manage performanceEscalate issues to vendors with clear diagnostics and coordinate rapid resolutionDTC Fulfillment & Customer ExperienceOversee all DTC and automation-driven order fulfillment to meet service level expectationsEnsure orders are fulfilled accurately and on time, minimizing delays, short ships, and errorsPrioritize and manage order flow, including exception handling and urgent ordersMonitor key metrics (order accuracy, fulfillment speed, same-day shipping) and drive improvementsSupport peak planning and execution to maintain high service levelsInventory Control & System AlignmentEnsure real-time alignment between physical inventory and system records across WMS/ERP and automation platformsCo-manage inventory control processes, including cycle counting, reconciliation, and adjustmentsInvestigate and resolve discrepancies through root cause analysisIdentify breakdowns between systems, processes, and physical operations (mislocated inventory, system mismatches, etc.)Partner with IT, inventory control, and operations teams to maintain data integrityInventory Flow & Grid OptimizationDesign and maintain optimal inventory placement strategies based on SKU velocityContinuously adjust slotting to reduce congestion and improve pick efficiencyOptimize bin configurations (multi-SKU bins, dividers) to maximize storage densityEnsure inbound processes support efficient grid utilizationData, KPIs & Process OptimizationTrack and report on key performance metrics:Units picked per hour (UPH)Orders processed per hourBin utilization %System uptime / downtimeAnalyze data to identify trends, inefficiencies, and opportunities for improvementSupport development of dashboards, reporting tools, and SOPsProcess Improvement & Cross-Functional ExecutionImprove workflows across:Inbound ? storage o Grid ? picking ? packing ? shippingPartner with IT/ERP teams to enhance system functionality and integrationStandardize best practices across teams and shiftsTraining & Team SupportDevelop and deliver training materials on systems, processes, and best practicesProvide hands-on support to team members to ensure strong system adoptionFoster a collaborative, high-performance team environmentQualifications:Experience in DTC fulfillment, warehouse operations, or automated distribution environments (Pio or similar)Strong knowledge of inventory control processes (cycle counting, reconciliation, adjustments)Experience with WMS/ERP systems and system-driven fulfillment environmentsStrong analytical skills with a data-driven mindsetTechnical aptitude with the ability to troubleshoot systems and workflowsStrong leadership, communication, and training capabilitiesProficiency in Excel and Microsoft Office toolsHands-on, proactive approach in a fast-paced environment