Car Sales - Summary

Sells/leases new and used vehicles at dealership gross profit, volume, and customer

satisfaction standards.

Car Sales - Essential Duties

Sells and delivers a minimum number of vehicles per month.

Know the mission statement

Understand and know the " Road to the Sale"

Always have the Murphy Clipboard and approved documents on the clipboard

Assist with 2nd delivery process

Must wear Murphy Auto Group approved attire

Writes complete sales orders and processes paperwork in accordance with

dealership policies.

Utilizes dealership sales control and follow-up systems.

Attends product and sales training courses as requested by sales manager.

Keeps up to date on new products and services within the industry.

Maintains an owner follow-up system that encourages repeat and referral

business and contributes to customer satisfaction.

Maintains a prospect development system.

Conducts business in an ethical and professional manner.

Satisfies the transportation needs of vehicle purchasers.

Approaches, greets, and helps or direction to any customer who enters the

dealership showroom or sales lot.

Assists customers in selecting a vehicle by asking questions and listening

carefully to their responses.

Explains fully product performance, application and benefits to prospects.

Describes all optional equipment available for customer purchase.

Offers test drives to all prospects. Follows dealership procedure to obtain proper

identification from customer prior to test drive.

Exhibits a high level of commitment to customer satisfaction.

Knows and understands the federal, state, and local laws which govern retail

automobile sales.

Establishes personal income goals that are consistent with dealership standards

of productivity and devises a strategy to meet those goals.

Keeps abreast of new products, features, accessories, etc., and their benefits to

customers.

Knows and understands equity and values and can explain depreciation to the

customer.

Ensures that the sales manager has an opportunity to meet each customer.

Turns 100 percent of closed deals to finance and insurance manager, along with

properly completed paperwork (insurance information, trade title etc.).

Prepares sold vehicles for customer delivery prior to customer arrival.

Delivers vehicles to customers, ensuring that the customer understands the

vehicle's operating features, warranty and paperwork.

Introduces customers to service department personnel to emphasize to them the

quality and efficiency of service repairs and maintenance available in the

dealership's service department.

Schedules first service appointment.

Follow up on all post-delivery items, tag/title work, "we-owes" and special

requests to be sure that all customer expectations are met.

Reviews and analyzes actions at the end of each day, week, month and year to

determine how to better utilize time and plans more effectively.

Attends sales meetings.

Maintains professional appearance.

Other tasks as assigned.