Automotive Service Manager Subaru Import Specialist

We are seeking an experienced Automotive Service Manager with a proven background in Subaru or import service operations. The ideal candidate is a results-driven leader who can run an efficient and profitable service department while maintaining high customer satisfaction and team performance.

You'll oversee all aspects of service operations - from forecasting goals and managing budgets to motivating staff and ensuring compliance with manufacturer and safety standards. This position requires a balance of technical knowledge, leadership, and business acumen to meet objectives and sustain dealership profitability.

Responsibilities:

• Lead a productive and customer-focused service team.

• Hire, train, and manage technicians and advisors.

• Monitor daily technician productivity, repair quality, and warranty compliance.

• Maintain accurate service records and ensure document integrity.

• Forecast goals and implement strategies to achieve departmental profitability.

• Develop marketing initiatives to increase customer retention and repeat business.

• Enforce safety protocols and maintain a clean, organized shop environment.

• Conduct weekly service meetings and coordinate with parts and sales departments.

• Handle customer concerns promptly and follow up to confirm satisfaction.

Qualifications:

• Minimum 3 years of Service Manager experience, preferably with Subaru or other import brands (Honda, Toyota, Nissan, Mazda, etc.).

• Strong leadership and communication skills.

• Solid understanding of dealership service operations, budgeting, and warranty processes.

• ASE Certifications a plus (Brakes, Electrical, Engine Performance, etc.).

• Valid driver's license and clean driving record required.

This is an excellent opportunity for a motivated professional ready to take ownership of a high-performing service department and make a lasting impact.

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