Autonomous Shuttle Support Specialist

Autonomous Shuttle AttendantWe are seeking a professional, customer-focused Autonomous Shuttle Attendant to support daily operations for an on-demand autonomous ride-hailing service. In this role, you will serve as a key point of contact for riders by ensuring safe, efficient, and welcoming transportation experiences.The ideal candidate is calm under pressure, highly communicative, safety-oriented, and experienced in customer-facing environments. This position requires strong interpersonal skills, attention to detail, and the ability to manage service disruptions with professionalism and empathy.Key ResponsibilitiesUphold a safety-first, inclusive, and open-communication cultureGreet passengers and provide a warm, welcoming rider experienceAuthenticate riders using badge scanning systemsCoordinate and hail autonomous vehicles between locationsCommunicate with cross-functional operations teams through Slack and vehicle communication channelsPerform light crowd control and assist with rider flow managementProvide timely service updates and disruption communicationsAssist passengers during service interruptions or emergency situationsFollow operational protocols and procedures accurately