• Monitor autonomous vehicles remotely using multiple camera feeds and the Remote Command (RC) interface
• Intervene in real time when necessary using specialized system tools
• Document every decision and observation accurately using platforms like Notion or Google Sheets
• Review trip data post-operation, noting any anomalies or performance concerns
• Participate in Root Cause Analyses (RCA) to continuously improve operations and expand the knowledge base
• Collaborate with team members to ensure a smooth handoff between shifts and ongoing fleet reliability
• Track and report performance metrics and edge-case incidents

Requirements

• Experience in technical support, dispatch, or operational roles (e.g., IT, transportation, logistics)
• Calm, confident decision-making in high-stakes environments
• Exceptional attention to detail and documentation discipline
• A basic understanding of autonomous vehicle systems – or a strong curiosity and willingness to learn

Bonus Points For:

• Hands-on experience with geolocation tools or RC interfaces
• Familiarity with autonomous vehicle planning/perception systems
• Exposure to log analysis or event data monitoring

Schedule & Work Environment:

• On-site in Austin, TX – Remote Operations Center
• Rotating shifts including weekends (both morning and evening availability required)
• Schedule: Rotating shifts, including weekends: 1st shift 6:00am - 2:00pm; 2nd shift 2:30pm - 11:00pm
• Schedule flexibility preferred
• Pay Rate: $24 - $28 per hour

Benefits

Pre-tax commuter benefits

Subsidized healthcare coverage

Healthcare FSA

100% covered short- & long-term disability and life insurance

401(k) retirement plan