cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

AV Support Engineer - The cb20 AV Support Engineer will work in partnership with the AV Practice team and Support Desk to provide service support for customers locations with the end goal of restoring functionality, and/or resolving related technology outages to our customers assets while delivering an experience above.

Responsibilities and Duties:

Manage and maintain the AV Support Desk ticket queue

Respond with triage via phone or remote support for our customers at the on-set of a support call

Dispatch yourself and/or related AV resources to customer site to resolve reported issues

Work with regional AV Project Managers and Practice Leader to identify and dispatch resources to customer sites that are out of Albany region

Manage project documentation and data related to completed AV projects so it is available for support as needed

Read and interpret electronic schematics and architectural blueprints

Perform preventative maintenance visits to help maintain a stable client-based system as needed

Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans as needed

Take responsibility to accurately complete job documentation as needed

Field installation of control programs (Crestron/Firmware) upload and download capability with remote support

Field service support of networked devices (Routers, IP Protocols, etc.)

Perform service tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projectors and hanging ceiling mounts

Provide necessary training and support for next level service technicians

Provide end-user client training as needed

Adhere to and understand OSHA standards for all phases of the job

Setup and troubleshoot various video codecs/video teleconferencing systems

Travel to various job sites required regionally

Other duties assigned as needed

Required Skills:

Effectively communicate with employees, customers and colleagues

Ability to use hand and power tools in a safe and efficient manner

Ability to work and think independently and ensuring to meet deadlines

Basic computer knowledge

Knowledge of basic signal flow for audio, video and control

Ability to manage small to medium projects

Ability to solder & crimp connectors

Valid Drivers License and a Motor Vehicle Record that meets AVI-SPL driving standards

Required Certifications:

Minimum of 3 years of audiovisual integration and/or support experience

Formal education in technology or related field preferred

Minimum of a High School Diploma or equivalent preferred

Preferred external training: OSHA 10-Hour, Avixa (InfoComm) CTS, Crestron Programming, Exton AV Associate Certification.

• Experience with Biamp, Shure, Crestron, and other various DSP manufacturers, Experience with various UC integration platforms (Zoom/Teams/WebEx)
• Experience troubleshooting and configuring web calling peripherals such as Neat, Logitech, BYOD systems, etc.