AVP Client Services - Workforce Absence

AVP Client Services – Workforce Absence By joining Sedgwick, you’ll be part of a team that helps clients navigate the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. PRIMARY PURPOSE To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned area. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Ensures contract compliance with company guidelines within an assigned area. Handles financials including accounts receivable, invoicing and pricing support within an assigned area. Responsible for client knowledge including threatened status and relationship with the company. Handles renewal process timely; negotiates new contracts within an assigned area. Responsible for business planning and budgeting within an assigned area. Plans for staffing needs including succession, bench‑strength, and new business within an assigned area. Supports client relationships; builds executive relationships; supports internal relationships. Supports business development. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization’s quality program(s). Travels as required. SUPERVISORY RESPONSIBILITIES Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews. Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelor’s degree from an accredited college or university with a major in Risk Management, Business Administration or Finance preferred. Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred. Experience Ten (10) years of related experience or equivalent combination of education and experience required, including Three (3) years of Account Executive on national accounts experience. Five (5) years of claims/supervisory experience. Skills & Knowledge In‑depth understanding of workers’ compensation, liability and disability. Excellent oral and written communication, including presentation skills. PC literate, including Microsoft Office products. Leadership/management/motivational skills. Analytical and interpretive skills. Strong organizational skills. Excellent interpersonal skills. Excellent negotiation and facilitation skills. Ability to work in a team environment. Ability to meet or exceed Performance Competencies. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical : Computer keyboarding, travel as required. Auditory/Visual : Hearing, vision and talking. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 120,000.00 – 130,00.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401(k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace. #J-18808-Ljbffr