AWS Lead
Foster City , CA (Onsite)
Fulltime

The L3 Cloud & Platform Support Engineer is responsible for providing advanced technical support and ownership of complex incidents across cloud-native platforms. The role requires deep hands-on expertise in AWS, serverless and container technologies, Infrastructure as Code, CI/CD pipelines, and distributed systems to ensure platform stability, scalability, and reliability.

Primary Skills :

7+ years of experience with AWS services including Glue, EKS, Athena, S3, ECS, and ASG, with strong capabilities in monitoring, validation, deep-dive troubleshooting, and advanced incident resolution.
7+ years of experience working with AWS Serverless services such as Lambda, API Gateway, and DynamoDB, including log analysis, root cause identification, and complex issue resolution.
7+ years of experience with Terraform / Infrastructure as Code (IaC), capable of designing, reviewing, and troubleshooting infrastructure deployments and managing environment-level issues.
7+ years of experience with containerization and orchestration using Docker, Helm, and Kubernetes, including advanced pod/service troubleshooting and collaboration with platform teams.
7+ years of experience with Git Flow and CI/CD pipelines, handling pipeline design, failure analysis, and release coordination across teams.
7+ years of experience with microservices and event-driven architectures, enabling end-to-end system analysis, incident root cause analysis, and ownership of L3 support resolution.

Secondary Skills:

Secondary skills include scripting (Python/Bash), monitoring and observability tools (CloudWatch, Prometheus, Grafana), and a solid understanding of security, networking, and compliance best practices. The role also benefits from experience in incident management, documentation, and mentoring L2 teams, along with exposure to data platforms and analytics workloads.