Quality Engineer
Position: Quality Engineer
Location: Des Plaines, IL
Job type: Full-time
Salary: $83k Max + Benefits
Job Description
Illinois Auto Truck Co., Inc. (IATCO) is the leading manufacturer of new clutch assemblies, clutch
components, supplemental clutch parts and flywheels for class 6, 7 & 8 vehicles / medium & heavy-duty
trucks. Founded in 1939, Illinois Auto Truck Co. is an ISO-9001 certified, fourth-generation family-owned
business dedicated to quality and exceptional customer support. From clutch rebuilders to leading
original truck manufacturers, our customers span the globe. Our unsurpassed customer service, on time
delivery and technical expertise truly makes us \"Best in the Clutch\".
We are seeking an organized, experienced Quality Engineer to join our growing organization. In this
position, you will work to improve existing quality control procedures and processes within our system
and collaborate with team members to build new quality controls, tests, and verifications. Should have
experience developing controlled processes that verify design outputs.
Key Responsibilities:
Initiate, implement, and verify corrective and preventive actions
Support Quality systems implementation and assist in writing procedures and work instructions
Participate in ISO-9001 auditing activities
Provides support to our customers and sales reps regarding field quality issues
Monitor warranty returns, track and investigate common returns
Track warranty claims, investigate and analyze trends, and report results and strategies to
reduce claims
Interact with customers in a professional and customer service oriented approach, via
written/e-mail or verbal on phone or web, regarding warranty claim investigation, process, and
decisions
Reviews returned material from customer, verifies the customer complaint, develops plan to
address root cause, and communicate with customer as needed
Develops and maintains quality standards and requirements for development and design
projects
Develops process for validation of design, evaluate the data, and write reports
Implement inspection plans for new projects and provide updates on current projects as
required
Perform verifications and tests as required
Collaborate with the team to identify and implement process improvements
Communicates and resolves quality issues identified on the shop floor
Works with suppliers to resolve quality issues and improvement opportunities and implement
an effective corrective action
Develop employees through training, annual review, monitoring, and mentoring
Other duties may be assigned
Requirements:
Bachelor's Degree in Quality, Mechanical, or Industrial Engineering, or related technical degree
2-3 years of previous experience in a quality engineer, quality assurance, or related engineering
or technical role within a manufacturing environment is preferred
Extensive analytical experience including investigating issues, recognizing trends, and
recommending solutions to non-routine complex issues
Knowledge of and experience with ISO-9001 and/or quality systems
Good problem-solving abilities using a systematic, logical, and sequential approach
Working knowledge and understanding of basic design engineering practices
Self-motivated person who can take initiative to complete tasks by targeted completion dates
Must have hands on approach, identify issues and provide resolutions
Able to multitask, prioritize, and manage time efficiently
Detail oriented with strong organizational skills
Excellent technical writing and interpersonal communication skills
An excellent team player who can interact effectively with all functions
Able to communicate, develop and positively influence other hourly personnel without direct
authority
Computer skills with an aptitude in Microsoft Office products, specifically with good experience
and skill using Microsoft Excel
