Az Maricopa County Pc Lan Technician

Job Summary (PC LAN Technician I Device Refresh Project, Maricopa County)

- Participate in the deployment, setup, configuration, and quality assurance of laptops, desktops, monitors, and peripherals as part of the County's Desktop Refresh Project (DRP).
- Distribute, track, and configure devices across 30+ County departments in a scheduled manner.
- Interact with end-users and department liaisons for device delivery, setup, and troubleshooting.
- Update and maintain ServiceNow Asset Management (SNAM) portal with asset details and corrections.
- Support project documentation, status reporting, estimates, timelines, and end-user documentation.
- Work with logistics for device movement, scheduling, and inventory management.
- Perform imaging/reimaging of devices, install applications (locally and via Microsoft SCCM), and complete break-fix and quality assurance checks.
- Conduct asset management tasks including product inventories, data updates, and processing device recycling requests.
- Serve as a point of contact for vendor service calls and coordinate service as needed.
- Diagnose and resolve technical issues related to hardware, software, network access, and telecommunications.
- Maintain accurate records, track assets, and alert management to recurring technical problems.
- Utilize Active Directory for user and device management (add, move, change objects within containers).
- Collaborate with full-time Service Desk and project stakeholders to ensure smooth project execution.
- Manage multiple tasks and priorities while maintaining a positive, customer-focused attitude.
- Ensure compliance with security, audit, and inventory process controls.
- Required to have a high school diploma and experience with Windows 10/11, asset management, and enterprise service desk ticketing systems.
- Must be punctual, self-motivated, and able to communicate technical concepts in simple terms to end-users.