This position will be on-site during the training period and then go to a hybrid schedule that is expected to be one day per week in the office.

Job Title: Background Specialist

SUMMARY

This classification performs professional background investigation work of average
difficulty. An employee in this class will examine documentation, identify discrepancies,
prepare reports, reconcile invoices, and clear applicants for work in adult and child care
facilities.

RESPONSIBILITIES

1. Notifies applicant's providers of rejection of returned fingerprints and provides instructions to applicants on being reprinted. Reconciles files and manually processes reprints if needed to ensure investigation is initiated.
2. Monitors and responds to inquiries regarding applicant's background checks from
   providers, applicants, and program staff. Reviews data in the partner applicant processing system and communicates status of investigation.
3. Reviews cases for which applicants have an excludable offense, including
   criminal offenses that have been dismissed, expunged, retired, or otherwise invalidated,
   and performs manual case closures as needed.
4. Reconciles invoices to ensure accuracy and resolve discrepancies and submits
   for processing and payment to vendor.
5. Processes driver's checks, applicant transfer requests, authorization forms for
   transmittal of information, and Federal Tax Information (FTI) name check requests.
   Assists with any user acceptance testing for upgrades or changes to the applicant
   tracking system.
6. Builds and maintains strategic relationships with internal and external
   stakeholders and fosters collaboration between agencies.
7. Analyzes, interprets, and applies existing policies and procedures. Identifies,
   suggests, and implements recommendations to adapt to challenges and improve areas
   of opportunity.
8. Performs required registry checks, monitors for receipt of results, and ensures
   results are in the applicant tracking system. Creates and issues letters to providers for
   cleared applicants and refers applicants with findings to the appropriate division.

QUALIFICATIONS

Education and Experience: Bachelor's degree in any field.

Substitution of Experience for Education: Qualifying full-time professional experience in
background investigations, any legal field, law enforcement, or related work may be
substituted for the required education on a year-for-year basis.

Necessary Special Qualifications: Applicants for this class must:

1. Have a good moral character, as determined by a background check;
2. Complete a criminal history disclosure form in a manner approved by the
   appointing authority;
3. Agree to release all records involving their criminal history to the appointing
   authority;
4. Supply a fingerprint sample in a manner prescribed by our background check provider for a fingerprint-based criminal history records check.

COMPETENCIES

1. Decision Quality
2. Resourcefulness
3. Collaborates
4. Communicates Effectively
5. Situational Adaptability

KNOWLEDGE

1. Customer and Personal Service
2. Law and Government

SKILLS

1. Active Learning and Listening
2. Critical Thinking
3. Complex Problem Solving
4. Judgment and Decision Making
5. Reading Comprehension

ABILITIES

1. Deductive Reasoning
2. Inductive Reasoning
3. Problem Sensitivity
4. Written Comprehension

TOOLS AND EQUIPMENT

1. General Office Equipment
2. Computer/Laptop