Baggage Service Agent

Baggage Service AgentPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.But at the heart of our business is our people.Role PurposeThe Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides exceptional customer service while coordinating baggage tracking, documentation, and resolution efforts in compliance with airline and airport procedures.What You Will Be DoingLoad and unload passenger baggage, cargo, and mail from aircraft safely and efficientlySort and transport luggage to designated areas within the airportOperate baggage handling equipment, carts, belt loaders, and tugs safelyEnsure baggage is properly scanned, tagged, and routed to the correct flightsInspect equipment and report maintenance or safety concerns promptlyFollow airline, airport, and TSA security procedures at all timesMaintain cleanliness and organization of baggage areas and workspacesAssist with aircraft arrival and departure operations as neededWork collaboratively with ramp agents, supervisors, and airline personnel to meet operational deadlinesRespond quickly to changing flight schedules and operational needsAdhere to all safety regulations and company policiesPerform other duties as requestedSafety, Security, Wellbeing and ComplianceYou will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.What We Are Looking ForHigh school diploma or GEDMust be 18 years of age or olderStrong verbal and written communication skills.Basic computer proficiency and ability to learn airline baggage systemsAbility to work in a fast-paced and customer-focused environmentStrong problem-solving and conflict-resolution abilitiesAbility to follow written and verbal instructionsBasic communication and teamwork skillsReliable attendance and punctualityMust have reliable telephone and transportationPrevious airline experiencePrevious customer service, hospitality experienceAbility to lift baggage up to 50 pounds occasionallyAbility to stand and walk for extended periodsAbility to use computers, phones, and office equipment regularlyMust be able to take verbally direct in EnglishMust be able to read, write, understand and carry out instructions in EnglishMust pass pre-employment and random drug testsMust pass a pre-employment background checkMust meet necessary requirements to obtain a security sensitive identification badgeMust be in proper uniform or business attire as directed by company officialsIdentification badges must always be visibleAdhere to company policies and procedures and participate in achievement of company objectivesDiversityMenzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.