TRAILSIDE RV CENTER Grain Valley, Missouri Kansas City's Premier RV Dealership Since 1985 Business Development Center (BDC) Representative Full-Time | Grain Valley, MO Position Overview The Business Development Center (BDC) Representative is responsible for receiving all incoming sales calls, establishing relationships with customers, and scheduling appointments for the Sales Associates. This role also manages Trailside's social media presence to drive engagement, build brand awareness, and generate leads. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff, and customers. Responsibilities Customer Communications & Appointment Setting Receive and respond to inbound sales phone calls and leads within agreed upon expectations Identify client needs and schedule showroom appointments Place outbound phone calls to prospective and follow-up leads Contact clients prior to scheduled appointments to confirm and prepare them Follow up post-visit to ensure customer satisfaction and encourage referrals Social Media Management Create, schedule, and publish engaging content across Facebook, Instagram, and other relevant platforms Monitor social channels daily, report to management to respond promptly to comments, messages, and reviews Photograph and video inventory highlights, dealership events, and customer deliveries for social content Maintain a consistent brand voice and visual identity across all digital platforms Requirements High school diploma or equivalent Excellent oral, written, and interpersonal communication skills Customer service, sales, or telemarketing background Demonstrated experience managing business social media accounts (Facebook, Instagram, etc.) Familiarity with Meta Business Suite, social scheduling tools, and basic paid advertising Basic photography or video skills for content creation; mobile content creation is acceptable Computer literacy with strong organizational and follow-up skills Ability to read, comprehend, and act on instructions and information Excellent problem-solving skills and ability to work independently Education & Experience High School Diploma or GED required. Minimum of one year of related experience in customer service, sales, telemarketing, or social media marketing required; two or more years preferred. An equivalent combination of education and experience will be considered. Prior automotive or RV industry experience is a plus. Benefits We provide excellent employee benefits including: Medical, Dental, and Vision Insurance 401(k) Plan with Employer Match Life Insurance Paid Vacation Paid Holidays About Us Come work for Kansas City's premier RV dealership! Trailside RV Center is a family-owned company established in 1985. We are dedicated to delivering an exceptional customer experience and strive to build the best team in the industry. Trailside offers competitive pay and a generous benefits package in a supportive, team-oriented environment. Trailside RV Center is an Equal Opportunity Employer #J-18808-Ljbffr