BDC REPRESENTATIVE

Business Development Center RepresentativeKia of Cartersville is growing and looking to add to our Business Development Center (BDC) team. As a BDC Representative, you will drive sales growth by building relationships with current and prospective customers. You will respond to phone and online inquiries, set appointments for the sales team, and follow up to make sure customers show up and have a great experience.Essential functions:Answers inbound calls, internet leads, texts and emails within the department's response-time standardsMakes outbound calls and sends follow-up messages to new leads, unsold showroom customers and "no-shows"Schedules and confirms sales appointments, and coordinates with the sales team on customer arrivalLogs all customer contacts, notes and appointments accurately in VinSolutions CRMInforms prospects about current inventory, promotions and incentivesMeets department goals for contacts, appointments set and appointment show ratesFollows dealership policies and federal and state rules for customer calls and texts (including do-not-call and consent requirements) and protects customer informationRequirements:Excellent phone, written and verbal communication skillsProficient with computers, internet and Microsoft OfficeHighly organized, quick learner, positive attitude, and a strong team playerPrevious dealership BDC, call center or sales experience a plusExperience with VinSolutions CRM a plusPhysical demands and work environment: Indoor office setting. Requires sitting at a computer and using a phone or headset for most of the shift, plus frequent keyboard use.Offers of employment are contingent upon successful completion of a background check and pre-employment drug screening. Kia of Cartersville is an Equal Opportunity Employer.Reports to: BDC Manager | Status: Full-time, non-exempt (hourly + performance bonus) | Schedule: 5 Days a week, including evenings and Saturdays.