About the Role:

The Behavioral Health Care Manager plays a critical role in coordinating and managing comprehensive behavioral health services to improve patient outcomes and quality of life. This position involves collaborating closely with healthcare providers, patients, and community resources to develop and implement individualized care plans that address mental health and substance use disorders. The manager will oversee patient progress, facilitate communication among multidisciplinary teams, and ensure adherence to evidence-based practices and regulatory requirements. By monitoring treatment effectiveness and adjusting care strategies as needed, the role aims to reduce hospitalizations and enhance patient engagement in their recovery journey. Ultimately, the Behavioral Health Care Manager serves as a pivotal link between patients and the healthcare system, promoting holistic and integrated behavioral health care delivery across diverse populations in the United States.

Minimum Qualifications:

• Bachelor’s degree in nursing, social work, psychology, or a related behavioral health field.
• At least 3 years of experience in behavioral health care management or a similar clinical coordination role.
• Strong knowledge of mental health disorders, substance use treatment modalities, and community resources.
• Familiarity with healthcare regulations, privacy laws (such as HIPAA), and documentation standards.
• Excellent communication and interpersonal skills to effectively engage with patients and multidisciplinary teams.

Preferred Qualifications:

• Master’s degree in social work, counseling, nursing, or public health.
• Certification in case management or behavioral health care coordination (e.g., CCM, CPHQ).
• Experience working within integrated care settings or accountable care organizations.
• Proficiency with electronic health record (EHR) systems and data analytics tools.
• Bilingual abilities or experience serving diverse cultural populations.

Responsibilities:

• Conduct comprehensive assessments of patients’ behavioral health needs and develop personalized care plans.
• Coordinate and monitor patient care activities, including referrals to specialists, therapy sessions, and community support services.
• Collaborate with primary care providers, psychiatrists, social workers, and other healthcare professionals to ensure integrated care delivery.
• Track patient progress through regular follow-ups, adjusting care plans based on clinical outcomes and patient feedback.
• Maintain accurate and timely documentation in compliance with healthcare regulations and organizational policies.
• Provide education and support to patients and their families regarding behavioral health conditions and treatment options.
• Facilitate communication among care teams to promote continuity of care and address any barriers to treatment adherence.
• Analyze data related to patient outcomes and service utilization to identify opportunities for quality improvement.

Skills:

The Behavioral Health Care Manager utilizes clinical knowledge and assessment skills daily to evaluate patient needs and develop effective care plans. Strong organizational and coordination skills are essential for managing multiple cases, scheduling follow-ups, and ensuring seamless communication among care providers. Effective communication and empathy enable the manager to build trust with patients and families, facilitating engagement and adherence to treatment. Analytical skills are applied to monitor patient outcomes and identify trends that inform quality improvement initiatives. Additionally, proficiency with electronic health records and data management tools supports accurate documentation and reporting, enhancing overall care coordination and compliance.