Bi-Lingual Account Manager

The Account Manager is responsible for managing collection activities, including contacting customers regarding outstanding debts, negotiating payment arrangements, and maintaining consistent follow-up on assigned accounts. This role requires strong communication, negotiation, and problem-solving skills, along with the ability to work in a results-driven environment.

Essential Duties and Responsibilities

• Follow established company policies, procedures, and training guidelines.

• Manage an assigned queue of accounts, conducting regular account reviews, outbound calls, and follow-up activities.

• Conduct fact-finding conversations to obtain and verify information, including details that may help locate collateral.

• Negotiate payment arrangements with customers, establishing clear commitments and firm payment deadlines.

• Perform skip-tracing activities in accordance with established company practices.

• Maintain accurate account information and document customer interactions and collection activities.

• Contribute to a positive, collaborative, and productive team environment.

• Maintain the confidentiality and security of sensitive customer and account information.

• Assist with special projects and additional duties as assigned.

Required Competencies

• Excellent verbal and written communication skills.

• Strong negotiation and active listening skills.

• Results-oriented with the ability to meet collection goals and deadlines.

• Strong problem-solving and fact-finding abilities.

• Ability to learn quickly and adapt to established processes.

• Computer proficiency and familiarity with standard business applications.

• Bilingual communication skills preferred.

Education and Experience

• High school diploma or equivalent required.

• At least 2 years of experience in credit, collections, debt recovery, or customer service preferred.

• Experience handling customer accounts, negotiating payment arrangements, or conducting collection follow-ups is an advantage.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Retirement Plan

• Paid Time Off (PTO)

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.