Bilingual Call Center Coordinator Apply
FirstMed Health and Wellness is a nonprofit community healthcare clinic providing mental health and preventive and primary health care services to individuals and families in Southern Nevada.
We are seeking a dynamic Bilingual Call Center Coordinator to join our team. This position is responsible for responding to patient inquiries, identifying, and resolving patient appointment issues, and ensuring every encounter results in a positive customer experience.
Duties and Responsibilities
- Answer inbound calls from patients, verify information, and respond to patient inquiries.
- Schedule and confirm patient appointments.
- Efficiency and courteously respond to high-volume calls and effectively collaborate with staff to resolve patients healthcare questions and needs.
- Document communications wholly and accurately.
- Provide a high degree of confidentiality/discretion and independent judgment.
- Ensures safe care of patients, staff, and visitors; adheres to all FirstMed Health and Wellness policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.
- Promote individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the organization's success; serve as preceptor, mentor, and resource to less experienced staff.
- Perform other job-related duties as assigned.
REQUIRED Education, Qualifications and Experience
Minimum qualifications for this position in the following:
- High School Diploma or equivalent.
- One (1) year of high-volume call center experience.
- Bilingual (fluent in Spanish and English), required.
- Proficiency with Microsoft Office Suite (Word, Excel, and Outlook).
- Basic computer navigation/keyboarding skills including accuracy in data entry.
- Commitment to providing exceptional customer service to internal and external stakeholders.
- Effective active listening, reading comprehension and critical thinking skills.
- Ability to multi-task in a fast-paced high-volume call center.
- Excellent verbal and written communication skills.
- Superior interpersonal communication skills.
- Strong attention to detail and accuracy; be flexible and adaptable to changing situations.
- Ability to work effectively in a team environment and/or with minimal supervision.
- Reliability and dependability.
PREFERRED Qualifications, Education, and Experience
Preferred qualifications are those desired in addition to the required qualifications set forth above. Preference may be given to applicants who possess the following preferred qualifications:
- One (1) year of hospital call center/customer service experience in a medical or healthcare environment (e.g., physicians office, ambulatory clinic, or healthcare call center).
- Knowledge of eClinical or equivalent electronic health records system.
OTHER Requirements
Offers of employment are contingent upon a candidates ability to successfully pass a background screening, including fingerprints. FirstMed also requires immunizations; however consider will requests for medical or religious exemptions.
The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job duties must be performed with or without reasonable accommodations.
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FirstMed is proud to be an Equal Opportunity Employer. FirstMed is committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. To apply for this position, please submit a cover letter and resume to HR@fmhwc.org.
In compliance with the Americans with Disabilities Act, FirstMed will provide reasonable accommodations to qualified individuals with disabilities and encourages candidates and employees to advise if they believe they need accommodation. If you need assistance applying for this position, require a reasonable accommodation, or have other questions, please send a message to HR@fmhwc.org.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- How many years of experience do you have responding to calls and inquiries in a medical environment?
Experience:
- Call center: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
