BILINGUAL Client Service Specialist

Bilingual Client Service Specialist (Spanish, English)Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!Fast-paced, and professional environment; Fulfilling, challenging, rewarding; Great team environment; Paid Holidays, Accrued Paid Time Off; Great Medical Benefits Package; Wellness Program; Competitive Salary $14.50-$16.50 per hour based on experience; 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!).As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting. Full Time, Mon-Fri, no nights or weekends! As a Client Service Specialist you will:Take approximately 50-75 calls per day in a professional call center environmentConsistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintainedFocus on retention of every client while providing excellent customer serviceMaintain a 90% or above quality score on callsRetain and recall SSA (Social Security Administration) and company policies and processesSolve problems and maintain confidentialityKeep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database systemConfidently address client's concerns and complaints including those of upset clientsUse good judgment to discern what issues may be urgent and need a manager's or director's attention immediatelyTo be successful as a Client Service Specialist you will need:Fluent Spanish and English (verbal and written)High School Diploma; Degree preferred; or equivalent combinationCustomer service experienceCall center experienceMinimum 40 WPM typing speedAbility to meet performance standards whether in office or working remotely from homeKnowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easilyMulti-tasking skills and the ability to work well under pressureSelf-disciplinedStrong people skillsAttention to detail and accuracyExcellent telephone, communication, and active listening skillsExcellent spelling and grammarReliability and dependabilityAbility to work in fast paced environmentAbility to work in a confidential environment always maintaining client confidentialityProblem analysis and problem-solvingHas professional manner and high energy level, exhibits a positive attitudeGood time management skillsStrong organizational skillsSelf-motivated, able to work with little supervisionAccepts new ideas and challenges and is highly motivatedAbility to work well with others as a teamSocial Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employeesLegal Assistant, Legal Secretary, Paralegal or other legal experience preferred