Bilingual Customer Account Specialist

Spartanburg, South Carolina

Jones Networking is recruiting a Bilingual Customer Account Specialist to join a growing manufacturing company in Spartanburg, SC. This role will serve as the primary point of contact for spare parts orders, primarily supporting customers across Latin America. The position will play a key role within the Finance & Administration Department and will require strong experience in order intake, accounts receivable, accounts payable, and customer relationship management to ensure efficient order processing, accurate financial coordination, and excellent customer service.

Bilingual Customer Account Specialist Responsibilities:

- Serve as the primary point of contact for customer order intake, receiving and processing spare parts orders accurately and efficiently

- Manage the full order processing cycle, including order entry, confirmation, tracking, and coordination with internal teams to ensure timely fulfillment

- Provide high-level customer service and relationship management, communicating with customers by phone and email to answer questions, resolve issues, and provide updates

- Support accounts receivable functions by assisting with invoicing, payment follow-ups, and account reconciliation when needed

- Assist with accounts payable tasks including processing vendor invoices and coordinating with the finance team on payment matters

- Maintain accurate records of customer orders, financial documentation, and account activity

- Work closely with the Finance & Administration team to ensure proper documentation and financial accuracy related to orders and payments

- Build and maintain strong relationships with customers, particularly those located throughout Latin America

- Ensure a professional, responsive, and customer-focused experience for all client interactions

Bilingual Customer Account Specialist Qualifications:

- Bilingual in Spanish and English (required)

- Experience with order intake/order processing in a customer-facing environment

- Working knowledge of accounts receivable and accounts payable processes

- Strong customer relations and client service skills, with the ability to manage customer interactions professionally

- Excellent phone communication skills and a professional demeanor when interacting with customers

- Strong computer skills and proficiency with standard office software and order management systems

- Highly organized with strong attention to detail and the ability to manage multiple tasks

Bilingual Customer Account Specialist Salary & Benefits:

- Competitive pay based on experience

- Comprehensive medical, dental, and vision insurance

- 401(k) with company match

- Paid time off and holidays

- Opportunities for growth within a respected global organization

- Hours: In-office Monday - Friday. 8:00 AM - 5:00 PM