We are seeking a Bilingual Customer Service Representative (SPANISH) to join our team! 

Company Description:

Nielsen & Moller Auto Glass is a leading provider of automotive glass for distributors and installers worldwide. We offer over 20,000 SKU's suitable for domestic and foreign automobiles, supplying bulk quantities of all automotive glass. Our services guarantee clients with the highest level of service, ensuring their complete satisfaction. We operate globally in all markets, including North America, Central America, Oceania, and Europe.

Role Description

This is a full-time Customer Service role for Nielsen & Moller Auto Glass Distributors is located in Tempe, AZ. The Customer Service Representative will be responsible for efficiently handling inbound calls, identify customer needs, provide service clarity, and transfer calls to relevant departments. Success here relies on your customer-centric approach, friendly attitude, poise in challenging situations, and basic computer skills and typing proficiency. This is an on-site role.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Update the call center CRM database with detailed conversation notes
• Develop and maintain a knowledge base of the evolving products and services
• Assist customers in new account enrollment process and payments.
• Adhere to communication procedures, policies, and guidelines

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Bilingual in Spanish preferred
• Automotive or Auto Glass experience is a plus
• Ability to build relationships with customers
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to collaborate effectively within a team

*This position is based at our Tempe, AZ office (Remote work is not available).