Bilingual Customer Service Representative

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.Slice Merchant Services is seeking friendly, energetic, and reliable professionals to join our team as Customer Service Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies and resources to solve customers’ inquiries and issues. Our Customer Service Representatives are the first point of contact for customers needing help ranging from billing questions to additional services. So we are interested in hiring individuals with a commitment to customer satisfaction and an ability to smoothly and quickly assist the customer while making accurate decisions.The ideal Customer Service Representative must have:Minimum 1-year Call Center, Customer Support, and/or Tech Support experienceHigh School diploma or equivalentAn Articulate, Friendly and Professional DemeanorExcellent communication, organizational and interpersonal skillsBasic computer skillsSalesforce experience is a plusResponsibilities:Handle customer inquiries and complaintsProvide information about our servicesResolve customer issues and concernsDocument and update customer records based on interactionsIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and efficientlyFollow up with clients to ensure that they are satisfied with equipment/programsManage large amounts of incoming callsJob Type: Full-time