The Robert Half Healthcare Practice is working with a healthcare network to add a Bilingual Medical Customer Service Representative to their team who is fluent in both Spanish and English. The ideal candidate must have experience working in a call center with a healthcare background.

Hours: Mon-Fri: 10:30am-7pm CST

Responsibilities for the position include the following:

• Provides exceptional phone support: Handles calls from hospitals about billing inquiries in a timely and efficient manner.
• Assists patients effectively: Clarifies patient questions and ensures they receive the information they need.
• Problem-solving champion: Works through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary.
• Data entry specialist: Maintains accurate patient records by inputting information into the hospital's computer system.
• Connects callers seamlessly: Routes incoming calls to the most suitable person within the company.

• Must be fluent in both Spanish and English
• Epic Software experience highly preferred
• Must have worked in a call center and experience in Medical Claims and/or Insurance
• Must have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed - Must be able to hard wire via Ethernet cable.
• Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer.