Billing Operations Manager

Billing & Operations Manager

Location: Vienna, VA (On-Site)

Job Type: Full-Time

About Avicenna Accounting Automation Inc.

Avicenna Accounting Automation Inc. is a growing CPA and advisory firm providing tax, accounting, bookkeeping, payroll, and CFO services. We are looking for an experienced Billing & Operations Manager to oversee our billing operations, client accounts, CRM management, SaaS software implementation, and operational workflows.

Responsibilities

• Manage all client billing and invoicing.

• Monitor accounts receivable and outstanding client balances.

• Contact clients regarding unpaid invoices and payment arrangements.

• Set up new clients with engagement letters, payment plans, and ACH AutoPay.

• Maintain and update client information within the firm's CRM.

• Work with collection agencies on delinquent accounts.

• Assist with implementing and managing SaaS software solutions.

• Work closely with management to ensure software and workflows are functioning accurately.

• Help maintain and optimize Sage Intacct.

• Identify opportunities to improve operational efficiency and automate processes.

• Scan, organize, upload, and properly rename client documents.

• Maintain organized electronic client files.

• Generate billing, collections, and accounts receivable reports.

• Work closely with the tax, bookkeeping, payroll, and accounting departments.

• Assist with operational projects and process improvements.

Qualifications

• 3+ years of experience in billing, operations, office management, or practice administration.

• Experience working with SaaS platforms and cloud-based software.

• Strong understanding of CRM systems.

• Experience managing client billing, collections, and accounts receivable.

• Experience setting up ACH AutoPay, recurring payments, and payment plans.

• Excellent communication and customer service skills.

• Highly organized with strong attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong Microsoft Office skills (Excel, Outlook, Word).

Preferred Qualifications

• Experience with Sage Intacct.

• Experience working in a CPA, accounting, or professional services firm.

• Knowledge of accounting and bookkeeping workflows.

• Experience implementing business software and improving operational processes.

What We're Looking For

We're looking for someone who is proactive, detail-oriented, technology-focused, and enjoys improving systems and processes. The ideal candidate is comfortable communicating with clients, solving operational challenges, and working directly with management to improve the efficiency of our firm.

If you have experience with billing operations, CRM systems, SaaS software, collections, and accounting operations, we'd love to hear from you. Apply today by submitting your resume.