Billing Specialist

Billing Specialist Pay Rate: $23.71/hour (on W2) Work Type: Onsite | Avon Lake, OH 44012 Duration: 4 month contract (with possible extension) Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Job Overview The Billing Specialist is responsible for providing excellent customer support while ensuring accurate and timely invoicing for services rendered. This role serves as the primary point of contact for billing inquiries, resolves account discrepancies, supports accounts receivable activities, and works closely with operations, sales, and accounting teams to maintain billing accuracy and customer satisfaction. Key Responsibilities Billing & Invoice Processing Prepare, review, and issue customer invoices according to service agreements and pricing terms Verify supporting documentation such as service tickets, work orders, purchase orders, and contracts before invoicing Ensure billing accuracy and compliance with company policies and contractual requirements Process billing adjustments, credits, and corrections as needed Customer Service Serve as the primary point of contact for customer billing inquiries Provide professional support via phone and email Research and resolve billing discrepancies, disputes, and account concerns Deliver timely and effective customer service while maintaining positive client relationships Accounts Receivable Support Assist with payment posting and account maintenance Follow up on outstanding balances and payment issues Support accounts receivable functions and collections-related activities Reporting & Administrative Support Assist with month-end closing activities Maintain billing records, reports, and audit documentation Support compliance with regulatory and contractual requirements Identify opportunities to improve billing processes and customer experience Cross-Functional Collaboration Work closely with Operations, Sales, and Accounting teams to resolve billing issues Ensure invoices accurately reflect completed services and contractual terms Minimum Requirements High School Diploma or GED Strong customer service and problem-solving skills Excellent written and verbal communication skills High attention to detail and accuracy Strong organizational and time-management skills Proficiency with Microsoft Office (Outlook, Word, and Excel) Ability to work independently and within a team environment Preferred Qualifications Associate Degree in Business, Accounting, or a related field 2+ years of experience in customer service, billing, accounts receivable, administrative or accounting support roles Experience using ERP systems or accounting software Prior experience handling billing disputes and invoice reconciliation We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities. We have a dedicated page for accommodations where you can learn more about what we offer and request accommodation: #J-18808-Ljbffr