Position: Billing Specialist

Reports to: Lead Biller

Status: Full time

Responsibilities and Duties:

• Conduct accurate and timely insurance benefit verifications for initial appointments and as needed throughout the year.
• Answer billing-related phone calls, monitor voicemail, and return calls promptly.
• Make calls to patients to collect co-pays, deductibles, and outstanding balances.
• Utilize billing software for each insurance company (i.e. Availity, Provider Connect, Promise, etc…)
• Post patient payments to accounts accurately.
• Research claim denials and make necessary corrections to ensure proper payment.
• Prepare and send client statements monthly.
• Perform additional billing-related tasks as assigned.
• Record all patient communications within the chart according to policy.
• Maintain upkeep of patient charts by scanning in needed documentation, uploading documents as necessary, etc…
• Attend meetings with management and billing team as requested.
• Work closely with the Lead Biller and Billing Manager, completing assigned tasks in a timely and accurate manner.

THIS LIST IS NON-EXHAUSTIVE AND IS MEANT ONLY TO GUIDE YOU IN ADEQUATE DAILY PERFORMANCE. ADDITIONAL RESPONSIBILITIES MAY BE ADDED WITHOUT PRIOR NOTICE AS DIRECTED BY POLICY CHANGES OR PERFORMANCE IMPROVEMENT PROCESS.

Minimum Qualifications and Competency Requirements:

• Possess a high school diploma or equivalent AND
• Possess state criminal, child abuse, and FBI clearances AND
• Have taken the mandated reporter training within the past 5 years AND
• Knowledge of computers and standard computer programs, including Microsoft Word and Excel AND
• Possess the ability to learn new computer-based billing programs quickly and efficiently AND
• Possess the ability to work in a fast-paced environment while maintaining a positive attitude and quality of work AND
• Possess excellent organizational and problem-solving skills.