Blood Services Implementation Specialist Level 1The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to an assigned number of upgrade, hardware, or simple implementation clients for the project's duration and approximately 30 days after the live date. Along with the Project Manager and Blood Services Implementation Team Lead, share the responsibility for successfully implementing SoftBank, SoftDonor, and/or SoftID.Tx.Duties and responsibilities include:Assisting the Project Manager with all activities related to SoftBank, SoftDonor, and/or SoftID.Tx implementation to ensure all obligations are met and that the implementation is performed within the defined time frame.Providing system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.Maintaining a thorough understanding of the overall capabilities and best practice use of the system.Guiding clients in building and fully utilizing all existing system functionality.Providing telephone consultations and web-based training sessions to clients, as needed.Logging and assigning an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks.Preparing and updating agendas, activity trackers, and other documents related to monitoring project progress.Working effectively with the Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.Escalating issues that may adversely affect client satisfaction or the project timeline.Effectively managing assigned workload.Submitting trip reports and travel documentation in a timely manner.Actively participating in knowledge-sharing with other Blood Services team members.Providing meaningful recommendations for improving the product.Monitoring emails, voicemail, and instant messaging applications daily and responding in a timely manner.Serving as an additional resource for non-assigned clients, as needed.Participating in technical training programs as assigned.Complying with all approved procedures, directives, and guidelines.Performing other duties as assigned.Job specifications include:Education Required:An associate's degree in a healthcare related field is required. A bachelor's degree, especially in Medical Technology with specific coursework in Transfusion and/or Donor Services, is highly desirable.Experience Required:A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting is preferred. Prior experience in the usage, file building, and troubleshooting of a laboratory information system (LIS) is highly desirable.Travel Required:Yes, up to 50%.