Position Details
Branch Manager Apply
Branch Manager
Overview
The Branch Manager is responsible for the overall performance of an assigned branch, leading people, processes, and results. This role ensures operational excellence, drives financial performance, supports sales execution, and builds a culture aligned with company core values.
The Branch Manager is responsible for the overall performance of an assigned branch, leading people, processes, and results. This role ensures operational excellence, drives financial performance, supports sales execution, and builds a culture aligned with company core values.
Core Purpose
Operate a profitable, organized, and accountable branch while delivering excellent customer service and developing a strong, engaged team.
Operate a profitable, organized, and accountable branch while delivering excellent customer service and developing a strong, engaged team.
Key Responsibilities
- Lead and develop branch staff; reinforce company values and expectations
- Ensure compliance with company SOPs, systems, and workflows
- Oversee daily operations, production scheduling, and job readiness
- Own branch P&L performance, job costing, labor, and margins
- Support collections and manage AR within company targets
- Assist sales with estimates, pricing, and customer relationships
- Resolve escalated customer issues professionally
- Maintain a clean, safe, and organized branch and warehouse
- Track KPIs, hold teams accountable, and escalate risks early
- Collaborate with Sales, Operations, Finance, and HR
Key Metrics
- Revenue vs. target
- Gross margin and labor %
- AR aging
- Job cycle time
- Warranty/callback rate
- Safety incidents and employee turnover
Qualifications
- Proven leadership and communication skills
- Strong operational and financial understanding
- Ability to enforce standards and drive accountability
- Organized, process-driven, and tech-savvy
- Professional conflict-management skills
