BSO Supervisor

Baggage Service SupervisorPeople. Passion. Pride. This is what has driven our team since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.But at the heart of our business is our people.Role PurposeThe Baggage Service Supervisor, will have primary oversight of the fast-paced airport baggage service environment providing quality customer service, coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.What you will be doing:Promptly handle all baggage service complaints with a focus on positive resolutionResponsible for staff scheduling, leadership development and employee accountabilityAbility to read IATA tickets to determine flight departure times and connecting carriersOversee screening of all interline passengers prior to placing bags on the interline return beltsEnsures baggage tagging is correctDirect and assist passengers with mis-checked or short checked bagsOversee the handling of misplaced/lost baggage claims and provide reports to CarriersEvaluates customer's need concerning airline locationsEnsure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirementsRequired to attend the mandatory training imposed by the Company and Airlines as per job rolePerform as a mentor to other employeesProvide training to employees in accordance with Company and Airline standardsConduct shift briefings to ensure staff is organized and well informedFill in at the gates or ticket counter when needed.Perform other duties as assignedSafety, Security, Wellbeing and Compliance:You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.What we are looking for:Must be at least 18 years of ageMust pass pre-employment drug screenAbility to proficiently read, write and speak EnglishExcellent communication skillsMust have a positive, can-do, upbeat personalityAble to remain calm under pressureMust excel in time management skills and require minimal supervisionAble to stand for long periods of time at the ticket counter and gate check-in areasMust be comfortable lifting 70lbsMust pass FBI background check and obtain US Customs sealMust be available and flexible to work variable shifts including weekends and holidaysPrior Customer Service experience strongly preferredAdvanced Computer Skills RequiredMust have a high school diploma, GED or six months' work experience as Passenger Service AgentPrior Airline Passenger Service/Baggage Service experience required.DiversityMenzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.Application InstructionsIs this role ticking all the boxes for you? If so, please click apply nowEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.