Job Title: Technical Support Tier 1 - (Product Services - Warranty)Location: Buffalo Grove, IL, 60089Duration: 8+ Months Job Type: Contract Work Type: OnsitePay rate: $30-30/ Hourly / W2Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide The below client is with one of our client which is a leading global medical technology company. It offers a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span from prevention and early detection to diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.Job Description: RESPONSIBILITIES Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.Accountable for support requests related to product information and product problems that are documented.May escalate more difficult support requests to Field Support Engineers.Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.Escalates more complex problems to Field Support Engineers.Complete company designated training courses for position to enhance work performance and career developmentParticipates in special projects to increase the incumbent's role and technical abilities.REQUIREMENTS: Required Knowledge/Skills, Education, and ExperienceHigh School diploma or equivalentExcellent communication, conflict resolution, and problem-solving skillsHigh understanding of customer satisfaction and service orientationPreferred Knowledge/Skills, Education, and Experience Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferredProficiency with Microsoft Windows operating system and computer networking is a plus.TekWissen® Group is an equal opportunity employer supporting workforce diversity.