North Smithfield, RI | Full Time | On-Site

The Challenge and The Opportunity

At Berroco, Inc., we are proud to be a leading wholesaler of high-quality yarn, serving cherished local yarn shops throughout the U.S. and Canada. As our Business to Business (B2B) Relationship Manager, you will play a pivotal role in supporting small businesses by delivering exceptional service. You will engage with our valued customers over the phone, assisting them with order placements, product inquiries, and resolving any service-related questions they may have. Your expertise and dedication will make a significant impact on their success!

Job Duties include:

• Conduct credit verification for new accounts to determine appropriate terms and credit limits.
• Set up new customer accounts in the Sage system.
• Manage overdue accounts and contact customers to discuss past due balances.
• Regularly review customer accounts to assess credit worthiness for releasing new orders.
• Re-evaluate existing customer accounts to adjust terms and credit limits as necessary.
• Post payments into Sage system.
• Ensure invoices and statements are sent in a timely manner.
• Run customer statements monthly.
• Complete accounts receivable month-end procedures.
• Respond promptly to credit inquiries from vendors regarding our customers.
• Data entry for sales orders, pick tickets, invoicing, produce information and order status.
• Resolve product or service-related problems.

The Team

You will work with a small, dedicated team of talented professionals who are always striving to better serve our customers. We value communication, flexibility, teamwork, and honest critique.

About Us

For over forty years, Berroco has supplied quality hand knitting yarns and patterns to crafters of all kinds. We are known for our selection of yarns along with our extensive library of knitting and crochet patterns. Now operating on the site of the old Lonsdale Cotton Mill (1904) in North Smithfield, Rhode Island, Berroco continues the family tradition, providing quality textiles by continually adapting to the changing needs of the times.

Our close-knit team carries a passion for their jobs and for the community of local yarn shops (LYS), knitters, and crocheters which we serve. We lead in our industry as a curated supplier of “yarn for all makers”.

Berroco is an equal opportunity employer. We believe in fostering a supportive and inclusive work environment where every team member is valued and empowered to reach their full potential. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

The successful candidate will have:

• Minimum three years’ experience direct customer service and trouble-shooting experience, either in-person or by phone.
• Ability to determine and handle confidential company and customer information.
• Excellent customer service skills including a positive, friendly attitude; strong phone etiquette.
• Excellent verbal and written communication skills including accurate punctuation, spelling and grammar.
• Ability to multitask and reach deadlines while maintaining a positive and welcoming attitude.
• Ability to work in a collaborative, creative environment as a team player.
• Excellent attention to detail, organizational and time management skills.
• Excellent problem-solving skills while interpreting a variety of instructions in written, verbal or schedule format.
• Proficiency in Microsoft Office. With advanced computer and website navigation knowledge with the ability to learn new systems and apply that knowledge frequently throughout the day.
• Proficiency in Distributor Software computer modules of Order Entry, Inventory, Accounts Receivable, Billing (for example Sage Mas200, Great Plains, or Macola).
• Ability to develop relationships with customers.
• Knowledge of knitting and/or crochet techniques and patterns is highly desired but not required.

Benefits

Compensation: Our compensation package is designed to match industry standards and account for factors like your location, expertise, and years of experience. In addition to a competitive salary, you'll have access to performance-based bonuses and a wide range of benefits.

The starting pay range for this Non-Exempt/Hourly position is:

$23.00- $25.00 per year.

We offer a generous benefits package, including: 

• Multiple medical, dental and vision plan options after 30 days (with company contributions to the premium costs).
• Healthcare Savings and Flexible Spending Accounts.
• Company-paid Life, AD&D, Short Term Disability, Long-Term Disability, and worldwide travel assistance benefits.
• Voluntary life and income replacement plans.
• Robust Employee Assistance Program that includes counseling, legal, financial and health advocacy services.
• 401(k) Retirement Savings Plan with Employer Match.
• Generous paid time off and holiday pay policies.
• Employee discounts at all Local Crafts Group companies!