SALES / RETURN ORDER ANALYST

ENGLEWOOD CLIFFS, NJ | FULLY ONSITE

Overview

We are seeking a detail-oriented and highly organized Sales/Return Order Analyst to support order processing, returns management, and vendor compliance. This role partners cross-functionally to resolve discrepancies, ensure operational accuracy, and deliver a seamless customer experience.

Key Responsibilities

ORDER MANAGEMENT

Manage end-to-end sales and return order processing, including entry, updates, and tracking

Perform monthly maintenance of aged orders in alignment with global standards

Communicate Return Authorization (RA) status and updates with assigned accounts

RESEARCH & RECONCILIATION

Investigate and resolve order discrepancies to ensure data accuracy

Process pricing adjustments through debit and credit memos

VENDOR COMPLIANCE

Review and dispute vendor compliance violations through detailed research

Track and report valid violations to identify trends and reduce future risk

CUSTOMER SUPPORT

Serve as primary contact for order and return-related inquiries

Resolve issues promptly while maintaining a high standard of customer experience

Qualifications

Bachelor’s degree in Business, Supply Chain, or related field

2+ years of experience in order management, returns processing, or similar role

Strong communication, organizational, and problem-solving skills

Ability to work independently and manage multiple priorities

Technical Skills

ERP systems (e.g., SAP)

Microsoft Office Suite (Excel, Word, PowerPoint)

Advanced Excel (PowerPivot, Get & Transform) – preferred

Preferred Experience

Background in supply chain or order management environments

Familiarity with inventory management systems