Remote Business Analyst Assoc Full time Job in Dallas, TX United States | Snaprecruit

Remote Business Analyst Assoc Full time Job in Dallas, TX United States | Snaprecruit
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Remote Business Analyst Assoc

In Texas United States

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Remote Business Analyst Assoc   

JOB TITLE:

Remote Business Analyst Assoc

JOB TYPE:

Full-time

JOB LOCATION:

Dallas Texas United States

JOB DESCRIPTION:

Business Analyst, Assoc
Remote
Estimated Duration: 4 Months
Wage: Hourly/ W2
Employee Type: Contractor
Job Overview

The client seeking a well-qualified candidate who is passionate about driving the clean energy revolution by
building a best-in-class residential financing program.
Under the direction of the QA and Process
Supervisor, the Associate Business Analyst will conduct small to medium projects aimed to enhance
contact center operations.

Job Specific Description

Associate Business Analyst Responsibilities:
  • Demonstrate in-depth knowledge of omni-channel communications platform and associated technologies (performance management, interaction analytics, workforce management).
  • Collaborate closely with cross-functional teams to deliver cutting-edge solutions that enhance contact center operations.
  • Using Studio, design and implement robust and scalable routing solutions, ensuring efficient call flows and optimal customer experiences.
  • Manage and optimize the ACD (Automatic Call Distribution) system to ensure efficient distribution of incoming calls.
  • Perform system analysis, troubleshooting, and debugging to identify and resolve issues.
  • Prepare and maintain quality dashboards to ensure contact center associates are aligned with defined KPIs.
  • Prepare weekly, monthly, and ad-hoc reports for the leadership team.

    • Required Qualifications
  • High School Grad / GED

    • Preferred Qualifications
    • Bachelor's Degree

    Position Details

    POSTED:

    Nov 26, 2023

    EMPLOYMENT:

    Full-time

    SNAPRECRUIT ID:

    S584-18609-11212023-40101839

    LOCATION:

    Texas United States

    CITY:

    Dallas

    Job Origin:

    CEIPAL_ORGANIC_FEED

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    Business Analyst, Assoc
    Remote
    Estimated Duration: 4 Months
    Wage: Hourly/ W2
    Employee Type: Contractor
    Job Overview

    The client seeking a well-qualified candidate who is passionate about driving the clean energy revolution by
    building a best-in-class residential financing program. Under the direction of the QA and Process
    Supervisor, the Associate Business Analyst will conduct small to medium projects aimed to enhance
    contact center operations.

    Job Specific Description

    Associate Business Analyst Responsibilities:
  • Demonstrate in-depth knowledge of omni-channel communications platform and associated technologies (performance management, interaction analytics, workforce management).
  • Collaborate closely with cross-functional teams to deliver cutting-edge solutions that enhance contact center operations.
  • Using Studio, design and implement robust and scalable routing solutions, ensuring efficient call flows and optimal customer experiences.
  • Manage and optimize the ACD (Automatic Call Distribution) system to ensure efficient distribution of incoming calls.
  • Perform system analysis, troubleshooting, and debugging to identify and resolve issues.
  • Prepare and maintain quality dashboards to ensure contact center associates are aligned with defined KPIs.
  • Prepare weekly, monthly, and ad-hoc reports for the leadership team.

    • Required Qualifications
  • High School Grad / GED

    • Preferred Qualifications
    • Bachelor's Degree

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