Business Analyst

Position: Business Analyst 3

Duration: 12 Months- With possible extension

Location: William B. Travis State Building, 1701 North Congress Avenue, Austin, Texas 78701.

Description Of Services:
Texas Education Agency requires the services of 1 Business Analyst 3, hereafter referred to as Candidate(s), who meets the general qualifications of Business Analyst 3, Applications/Software Development and the specifications outlined in this document for the Texas Education Agency.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Education Agency and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Education Agency will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

The Business Analyst (BA) position at the Texas Education Agency works on multiple projects that support the mission of improving outcomes for Texas students, with a focus on major system enhancements, rewrite efforts, and the agency's CRM project.

This position will perform advanced, senior-level business analysis work. The business analyst serves as the conduit between the program/customer community and the software development team through which requirements flow. The BA will be involved throughout the entire software development life cycle. Upon establishment of the requirements baseline, the focus shifts toward managing the requirements specification and verifying the fulfillment of all requirements, including enhancements post-implementation.

Essential Functions:

Elicitation & Analysis: Analyzes user needs, business processes, pain points, and system capabilities to automate or improve existing systems. Elicits requirements using JAD sessions, interviews, document analysis, surveys, use cases, competitive product analysis, and workflow analysis.

Requirements Writing & Visual Output: Transforms elicited information into business and functional requirements, use cases, user stories, software requirements specifications, wireframes, and mockups. Uses standard templates and clear, concise natural language.

BA Best Practices & Mentorship: Acts as a mentor to peers and colleagues, disseminating best practices and proactively seeking training opportunities.

Using TEA Tools Effectively: Utilizes TEA tools such as Jira and Modern Requirements to manage change control, participate in the SDLC, and track and communicate requirements status.

CRM Project Support: Provides dedicated support for the implementation of the agency's CRM project, ensuring requirements are captured, managed, and fulfilled to meet program and stakeholder needs.

Required Skills:

8 years of Experience eliciting requirements from interviews with customers and creating well-written system requirements.

8 years of Experience with software development life cycles (SDLCs).

8 years of Business process re-engineering and software process flow improvement experience.

8 years of Experience developing user stories and use cases that conform to business analysis best practices.

8 years of Experience designing mockups and/or wireframes that conform to UX best practices.

5 years of Demonstrated strong communication and facilitation skills.

5 years of Demonstrated strong writing and organization skills.

5 years of Documented work experience with the issue tracking software "Atlassian Jira".

Preferred Skills:

3 years of CRM domain expertise with a strong understanding of CRM workflows, data models, and user needs.

3 years of Documented experience working with TEA or any federal, state, or local government agency.

2 years of Demonstrated experience with the Texas charter school application, authorization, or renewal process.

1 years of Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., Certified Scrum Master).