Job Description:

The Onboard Products and Inflight Entertainment team is responsible for building the Client brand through the strategic planning, design, and development of critical touchpoints in the overall customer experience onboard all Client's flights-aircraft interiors and seats, onboard amenities and partnerships, and Inflight Entertainment (IFE) experience and content.

The Senior Product Analyst will lead authoring of test cases, execute testing exercises, document test results, support inflight testing and track till resolution and clearly communicate product requirements. Additionally, they will support the orchestration of the IFE program, in alignment with the IFE strategic roadmap to deliver innovative customer experiences, enterprise value, and operational efficiencies.

Essential Job Functions:

• *Serve as support staff for the IFE program and support cross-functional relationships within United and externally with partners and vendors - 20%
• *Verify product functionality through pre- and post-production testing cycles. This will involve travel to and from vendor locations as we all as in-flight testing - 40%
• *Assist with ensuring IFE partners and vendors adhere to operating model processes and standards - 10%
• *Define and develop product feature test cases for pre and post development test cycles under the guidance of managers - 10%
• *Triage and support resolution of post-production issues amongst cross-functional teams - 10%
• *Track and document detailed decisions and action items, and promptly follow up and hold responsible owners accountable to agreed-upon deadlines - 10%

Year(s) of Related Experience:

Amount and type of experience needed to perform this job (i.e. 2+ years of experience in .)

• 3+ years of experience in technical project management, business analyst or related technical field
• Experience in Agile methodology
• Experience managing cross-functional relationships and driving towards collaborative outcome

Knowledge / Skills / Abilities: List all KSAs that are required to perform essential functions of the job

• Specify if knowledge/skill/ability (i.e. knowledge of airport operations; negotiation skills; ability to work under time constraints)
• Designed and developed Test Scenario/Test Cases/Test Steps per product requirements and Customer experience
• Performed Manual, functional and Integration on Digital products/experiences
• Proven track record for planning, executing, controlling and closing projects
• Ability to manage a project and its components simultaneously with minimal supervision
• Strong interpersonal skills with the ability to develop effective working relationships and collaborate with all levels of the organization
• Ability to communicate effectively to executive audiences.
• Ability to understand customer experience flows and translate into requirements.
• Proven ability to think strategically and address technical blockers

Education and/or Background:

• Highest level of education or background necessary to perform the job - Bachelor's degree or 4 years of relevant work experience