Business Analyst

Job Title: Business Analyst

Location: Columbus, OH(Onsite)

Duration: Long term

Interview Type: In Person Only

Responsibilities:

Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems.

Review and validate system design documents to ensure alignment with requirements and program policies.

Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects.

Assist with data conversion activities from existing systems, ensuring accuracy and compliance.

Support system implementation, coordinating with affected entities on rollout, communication, and training.

Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution.

Maintain and update system reference tables, configuration settings, and security profiles.

Interpret federal and state regulations to ensure system functionality remains compliant.

Develop user documentation, including procedures, training materials, and manuals.

Identify root causes of system or process issues and recommend corrective actions.

Conduct training sessions or workshops on new or updated system processes.

Prepare and submit system defect reports and monitor remediation progress.

Stay current with program policies and rule changes that impact system requirements.

Skills:

Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management)

Data analysis tools (e.g., Excel, Power BI, SQL for basic data queries)

Testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets)

Project management and collaboration platforms (e.g., Azure DevOps, Jira, Microsoft Teams)

Process modeling and visualization tools (e.g., Microsoft Visio, Figma)

Nice to have:

IIBA or CBAP training and/or certification

Preferred Education:

4-year college degree or equivalent