Business Analyst

Responsibilities Receive a potentially unclear one-time request and work with subject matter experts to identify the next steps to resolve the request. Coordinate meetings, take meeting minutes, and follow‑up on all action items for meetings with multiple IS members, business users and business partners. Forecast, notify and follow‑up with the project leads, product owners, and management for outstanding issue status, business unit requests, and any issues that arise in the certification workstream. Support submitting helpdesk tickets/requests and following up to ensure they are completed by the needed dates. Gathering information from users to document. Requirements Strong knowledge of Agile / Scrum process, language and ceremonies 3-5 years of Agile delivery experience Prefer 2-5 years of traditional/SDLC experience CSM, PSM, or ACP or any other Scrum Master agile certification Excellent written and spoken communication and interpersonal skills Must have ability to organize multiple projects, issues, and requests Experience with Jira Proficient in Microsoft Excel, Word and Visio Effectively works within a team Preferred experience in data / operating system migration Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr