Role Overview:

We’re seeking an IT Business Analyst to act as the bridge between business operations and IT. You’ll analyze workflows, document processes, perform quality testing, and ensure teams understand how enterprise systems interact. Your work will improve system efficiency, support user adoption, and help drive key projects, including ERP implementations.

*This is a full-time, remote position with the expectation of regular on-site engagement in Eugene, Oregon.*

Key Responsibilities:

• Understand and document business processes, workflows, and system interactions.
• Act as a liaison between IT teams and business users, translating technical concepts clearly.
• Maintain up-to-date process documentation, flow charts, and guides.
• Conduct QC and User Acceptance Testing (UAT) to validate processes and identify improvements.
• Use reporting and query tools to extract, analyze, and deliver actionable data.
• Support business users in troubleshooting process or system issues.

Required Skills & Experience:

• Business Analyst experience working with IT/IS departments.
• Knowledge of Microsoft Dynamics ERP systems.
• Experience in logistics, inventory management, or related industries.
• Familiarity with Agile methodologies and practices.
• Proficiency in Power BI and reporting tools.
• Strong communication skills with the ability to explain technical concepts to non-technical audiences.
• Understanding of core business functions like accounts receivable, accounts payable, and accounting principles.
• Experience with UAT and translating business requirements into actionable solutions.

Preferred Skills:

• Experience with ERP implementations or cross-company projects.
• Knowledge of Azure DevOps or similar project management tools.
• Familiarity with third-party system integrations.
• Prior operational or project-focused BA experience.