Job Title:- Business Analyst, Fraud Solutions project

Location:- Hybrid Role (2-3 Days Onsite/Week) in NYC (midtown) or Winston-Salem, NC

Duration:- 12+ Months Contract

Interview process:- Phone followed by Video.

JOB DESCRIPTION-:

Position Summary: CLIENT is hiring a Business Analyst to bridge customer needs and technical tasks for a new Fraud Solution project. The Fraud Solution will integrate fraud case data and transaction data in real-time to provide a comprehensive view of a given account. It offers a simple API call to callers to determine subsequent steps.

As a Business Analyst, you will participate in requirement gathering and discussions with customers and internal teams, articulate the requirements and provide the guidance for technical team to implement. The Business Analyst will validate and monitor progress to ensure the implementation meets the customer's expectations.

About the Platform Services team: The core function of the Platform Services team at CLIENT is to provide a scalable and adaptable technology foundation that enables CLIENT businesses to drive modernization transformation, optimize operations, manage relationships with customers, enhance customer experiences, and enhance efficiency for project SDLC. In another words, Platform Services provide platforms for the backbone of CLIENT's digital infrastructure, promoting efficiency, agility, and growth. These platforms are more than just software; they are integral to CLIENT's success by providing a comprehensive solution to complex operational needs.

Qualifications Required:

• 5+ years of experience in analytics and systems development
• Proven analytical abilities
• Knowledge with Payment industry and Financial Fraud
• Excellent communication skills, with an ability to translate data into actionable insights
• Experience with Agile development process
• Strong working knowledge of JIRA
• Experience in generating process documentation and reports

Qualifications Desired:

• Experience with Case Management Tool, workflow or BPMS
• Proven ability to manage projects and user testing
• Strong working knowledge of relevant Microsoft applications, including Word, Excel, Visio

Essential functions and responsibilities:

• Define the system requirements and specifications including analyzing the Early Warning System's ZFC file specification and sample data to define a similar file version for CLIENT's Fraud solution; also will define the Fraud pre-send API specification for input and output.
• Analyze Case Management from Salesforce and CLIENT's internal service / ticking systems, define the business needs and functional specifications for the Case Management including the fraud classification, workflow, notification mechanism and standards.
• Perform, evaluate, and communicate thoroughly, providing detailed quality assurance throughout the SDLC.
• Determine and develop user requirements for systems in production to ensure maximum usability.
• Partner with stakeholders across business units (ex: Strategy, Product, O&T, PMO, Finance, Security, Compliance) to develop analyses and documentation in a collaborative way, communicating effectively with production, managerial, and executive teams.
• Evaluate, analyze, and communicate systems requirements on a continuing basis.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
• Serve as the primary source for Agile iteration tasks, input, and elaboration.
• Act as a key player in defining the satisfaction and acceptance criteria.