Business Analyst (Portuguese Required)

Position: Business Analyst (LATAM Client Servicing)
Location: Hialeah, FL
Schedule: Candidate hours will be Brazil Business Hours - Monday-Friday- 8:00am-5:00pm or 7:00am-4:00pm EST. Some US holidays required.
Contract Assignment: ASAP - 11/29/2027 (Potential Ext or Temp to Perm)

Hybrid — 3 days onsite / 2 days remote after training fully onsite

Pay Rate: $32.07 Paid weekly.

About the Role
First point of contact for technical support inquiries received in Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day to day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products which are being operated by the client through the bank's electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Required Skills:

*Bilingual (Portuguese and English / Spanish a plus)
• 1-2 years Banking/Financial industry experience.
• 1+ years of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word

CashPro Consultant serves as a seasoned proficient technical liaison between our systems to train, educate and support LATAM clients.
Responsible for interfacing with med/high revenue clients. Provides technical systems and software support for modification, implementation, or conversion of business systems. Supports the process of translating business needs into formal Business Requirements deliverables. Acts as liaison between business unit and software, hardware developers, and vendors. Participates in design, development, and implementation of complex applications, or systems, often using new technologies. Serves as a fully seasoned, proficient technical resource. Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations.

Work hours are normally 7:00am - 4:00pm EST to cover Brazil work hours. Some US holidays will apply. Ask manger to discuss during interview.

Ability to conduct discussions with Clients in a confident manner.
- Intermediate ability in computer skills.
- Ability to navigate multiple computer systems while interacting with the customer.
- Routine accountability is for technical knowledge and capabilities. Typically as an individual contributor.
- IT degree preferred or substantially equivalent experience.
- Preferred 3 years minimum experience with technical support or banking services
- Speak and write fluently in English and Portuguese (Spanish a plus).
- Excellent communications skills, and ability to present to an audience.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Ability to analyze and resolve customer inquiries.
- Ability to provide a positive customer experience through creative solutions.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.

Top 3 Must Have Skillsets Required:
1. Fluent Portuguese
2. Microsoft Office
3. Strong attention to detail

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon can improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com