BUSINESS ANALYST

Job Description:

• Provide business function support in various power delivery settings.

• Familiarity with power companies a plus.

• Provide clerical and some administrative support.

• Utilize PC and mainframe applications, such as Microsoft Office, People Soft, Time, EERS, and PassPort proficiently.

• Develop customized reports provided by integrated systems, including Passport, PeopleSoft, Impromptu, etc, and MS Office applications.

• The candidate will manage day-to-day billing operations for our Mid-Atlantic region, with a primary focus on billing and order-to-cash operational activities.

• Managing daily billing processes and ensuring accurate and timely billing application.

• Handling order-to-cash operational activities.

• Managing billing-related escalations and resolving operational issues.

• Working with Salesforce to manage and resolve incoming tickets.

• Supporting ad-hoc requests and day-to-day production activities.

• Analyzing large datasets to identify discrepancies and support billing operations.

• Identifying opportunities for process improvements and system enhancements.

• Business Hours: 9:00 AM - 4:00 PM CST

Qualification:

• High school diploma or associate degree.

• At least 5 years experience in specific area of expertise.

• Use oral and written skills to present information.

• Retail energy experience strongly preferred.

• Strong understanding of billing processes and order-to-cash operations.

• Experience understanding and working with EDI transactions.

• Experience working with Salesforce tickets and operational issues.

• Intermediate-level SQL knowledge, including the ability to use and modify existing queries and analyze data.

• Strong Excel skills, including Pivot Tables, VLOOKUPs, and XLOOKUPs.

• Data Analysis: Ability to analyze and work with large datasets.

• Leadership And Development: Experience mentoring peers, coaching, and training others would strengthen a candidate's profile and indicate broader operational contribution.

Preferred Qualifications

• Bachelor's degree preferred

• Retail energy experience, including familiarity with UDC, ISO, and LDC markets and EDI transactions.

• Power BI experience.

• Experience with system enhancements and process improvements.

• Experience handling high-volume production activities.

• Experience mentoring, coaching, or training team members.

• Demonstrated career progression and increasing responsibilities.

California Fair Chance Act:

Synectics Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Synectics Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities