Business Analyst II

Business AnalystThe Business Analyst will partner with Business Units to support technology projects that deliver business value and align with organizational objectives. The role is responsible for gathering and analyzing requirements, documenting current and future state processes, identifying improvement opportunities, and supporting solution delivery.Experience working with Salesforce CRM is required, including requirements gathering, process analysis, testing, and supporting system enhancements.Requirements:1+ years of Business Analyst experience within an IT environment.Bachelor's degree in a relevant discipline or equivalent experience.Experience working with Salesforce CRM.Experience working in Agile environments using Scrum, Kanban, or similar methodologies.Strong stakeholder management, communication, and facilitation skills.Experience documenting business and functional requirements.ISEB Business Analyst certification (or equivalent).Experience supporting Salesforce implementations or enhancement projects.Must demonstrate hands-on experience working with Salesforce CRM, including requirements gathering, business process analysis, testing, and stakeholder engagement.Responsibilities:Gather, analyze, and document business and functional requirements.Facilitate stakeholder workshops, interviews, and requirements elicitation sessions.Create user stories, acceptance criteria, process maps, and business documentation.Document and analyze current ("as-is") and future ("to-be") business processes.Identify process improvements, business gaps, and solution opportunities.Support Salesforce-related projects, enhancements, testing, and user acceptance activities.Collaborate with business stakeholders, developers, and technical teams throughout the project lifecycle.Support solution evaluation, testing, and implementation activities.Key Skills & Competencies:Requirements Gathering & AnalysisSalesforce CRMAgile Delivery (Scrum/Kanban)Business Process MappingUser Stories & Acceptance CriteriaStakeholder ManagementWorkshop FacilitationData Analysis & Data Flow MappingUAT & Test SupportProcess ImprovementSDLC KnowledgeStrong Communication & Documentation SkillsWorking for you:We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefitsRetirement Benefits: 401(k) with match and an Employee Share Purchase PlanWellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off ProgramsShort-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital IndemnityFamily Benefits, including bonding and family care leaves, adoption and surrogacy benefitsHealth Savings, Health Care, Dependent Care and Commuter Spending AccountsIn addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choiceWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.