Responsibilities:

• Excellent employment opportunity for a Business Analyst II in the Foster City, CA area.
• The candidate can be 100% remote, preferably located in California or a surrounding state, and open to attend in-person meetings at the Foster City office, if needed.
• The Fleet Coordinator/Manager will play a crucial role in managing the company's U.S. Fleet Operations and supporting field-based employees.
• This position ensures efficient day-to-day fleet management while providing exceptional service to Fleet drivers.
• The Fleet Coordinator/Manager will report directly to the Associate Director, U.S. Fleet Operations and collaborate with cross-functional teams to optimize vehicle usage, resolve issues, and maintain compliance with corporate Fleet policies.
• Driver Support:
  o Serve as the escalation point for field-based employees regarding fleet-related inquiries, including vehicle management and program compliance.
  o Address and resolve driver concerns, answer questions, and guide drivers to existing resources.
• Fleet Operations Management:
  o Monitor vehicle inventory and program administration to ensure optimal fleet deployment.
  o Apply broad business acumen, including using analytical methods to compare the costs and benefits of different fleet business initiatives.
  o Manage the onboarding and offboarding process.
• Vendor Coordination:
  o Consult with vendors for vehicle registration, licensing, and compliance requirements.
  o Track service performance metrics and escalate issues as needed.
• Data Management and Reporting:
  o Maintain accurate fleet records, including vehicle assignments, mileage, and maintenance history.
  o Contribute to the development and distribution of monthly fleet reports.
• Policy Compliance and Training:
  o Ensure driver adherence to fleet policies and safe driving practices.
• Assist in the execution and tracking of driver training on fleet program guidelines.
• Process Improvement:
  o Identify and implement process enhancements to improve fleet operations efficiency and driver satisfaction.
• Perform other sales operations duties and special projects, as assigned.

Experience:

• Education: Bachelor's degree in business, supply chain, operations management, or a related field (preferred).
• 5+ years of experience in fleet management, operations coordination, or a related role.
• Experience working with field-based employees is required.
• Excellent communication and interpersonal skills to support driver engagement.
• Experience with project delivery for large, cross functional projects.
• Proficient in Microsoft Office Suite including Excel expertise (functions, expressions, pivot tables, formulas, data sets) required.
• Independent thinker with the ability to take both a commercial and operation view of complex situations.
• Ability to manage multiple priorities in a fast-paced environment.
• Should have some experience with fleet, vendor collaboration and extremely comfortable interacting with fleet drivers and stakeholders