Job Title: Business Analyst Public Sector Service Delivery

Location: Nashville, TN

Employment Type: Contract

Job Summary

We are seeking a highly skilled and experienced Business Analyst to analyze and document business requirements and processes related to public sector service delivery for a single or multiple related State agencies. The ideal candidate will formulate alternative solutions to meet these requirements, which may involve business process reengineering and/or the deployment of information technology. This role requires a strong understanding of current information technology, superior analytical and communication skills, and the ability to work effectively with all levels of State staff.

Key Responsibilities

1. Requirement Analysis and Documentation:
   • Analyze and document business requirements and processes for public sector service delivery.
   • Facilitate sessions to gather and document requirements and explore potential solutions.
2. Solution Development:
   • Formulate alternative solutions to satisfy business requirements, including business process reengineering and IT deployment.
   • Develop and oversee execution plans for solutions from project inception to conclusion.
3. Data and Process Modeling:
   • Construct data models and activity/process models to define system functions.
   • Utilize hands-on data modeling and process modeling skills as required.
4. Cost-Benefit Analysis:
   • Prepare cost-benefit analyses according to State CBA methodology.
5. Training and Implementation Support:
   • Plan and/or conduct end-user training for new applications.
   • Provide support for the installation, testing, data conversion, implementation, and ongoing maintenance of information systems.
6. Special Studies and Reporting:
   • Conduct and document the results of special studies dealing with systems and/or business process issues.
7. Stakeholder Collaboration:
   • Work effectively with all levels of State staff, from clerical to agency executive management.
   • Utilize superior negotiating, group facilitation, and relationship management skills.
8. Technology Integration:
   • Integrate solutions across multiple functional and technical environments.
   • Ensure solutions align with the State's architectural framework, emphasizing information sharing, data integration, and network interoperability.

Qualifications

Education:

• Bachelor's degree (BA/BS) in Business Administration, Information Technology, or a related field.

Experience:

• Minimum of two years of relevant experience within the last two years.
• Experience in public sector service delivery or working with State agencies is preferred.

Technical Skills:

• Understanding of current information technology, including:
  1. Multi-tier computing (mainframe, midlevel, desktop).
  2. Internet and intranet-based service delivery.
  3. Electronic data interchange (EDI).
  4. Imaging, data warehousing, and geographic information systems (GIS).
• Hands-on experience with data modeling and process modeling.

Soft Skills:

• Superior analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong group facilitation and relationship management abilities.
• Skillful interviewing and negotiation capabilities.

Key Competencies

• Ability to conceptualize and implement cost-efficient solutions to business problems.
• Proficiency in integrating solutions across diverse functional and technical environments.
• Commitment to aligning solutions with the State's architectural framework and service delivery goals.

Work Environment

• This role may require occasional travel to State agency locations.
• Work is typically performed in an office setting with standard business hours, though some flexibility may be required to meet project deadlines.