Objectives of This Role

• Evaluate current business processes and application functionality to identify opportunities for improvement
• Serve as the functional business owner for assigned applications, including systems without existing IT ownership
• Translate business needs into clear, actionable requirements that support successful implementations and ongoing operations
• Support the full application lifecycle, including planning, implementation, optimization, maintenance, and continuous improvement
• Ensure solutions meet business needs, user expectations, and organizational standard

Roles/Responsibilities:

Business Analysis & Requirements

• Gather, analyze, and document business requirements to identify opportunities for process and system improvement
• Translate business requirements into well-defined user stories and functional specifications
• Communicate, review, and validate requirements with business and technical stakeholders
• Maintain requirements traceability and documentation using tools such as Azure DevOps (ADO), ServiceNow, Accompa, and other platforms

Application Ownership & Operations

• Serve as the primary IT business owner for assigned applications
• Support ongoing application maintenance, enhancements, and defect resolution
• Act as a liaison between business users, IT teams, and third-party vendors
• Assist with production support, issue triage, root cause analysis, and continuous improvement efforts
• Maintain functional documentation, workflows, and system knowledge for supported applications

Implementation & Project Support

• Support functional aspects of application implementations, including requirements validation, configuration review, testing, and user acceptance
• Assist with project planning, execution, and delivery activities in coordination with project managers and technical teams
• Collaborate with cross-functional teams to manage backlogs, priorities, and release planning
• Participate in change management and deployment activities

Testing, Optimization & Reporting

• Support and execute functional, integration, and user acceptance testing
• Assist with monitoring, tracking, and resolution of reported defects
• Analyze business and system processes to identify inefficiencies and bottlenecks
• Recommend and help implement process improvements and automation opportunities
• Create reports, dashboards, and visualizations to support data-driven decision-making

Required Qualifications & Skills

• Strong analytical, critical thinking, and problem-solving skills
• Excellent written and verbal communication skills, including technical and functional documentation
• Ability to manage multiple initiatives, priorities, and deadlines effectively
• High attention to detail and focus on quality
• Strong organizational and stakeholder management skills
• Experience working within the software development life cycle (SDLC)
• Adaptability and comfort working in fast-paced, evolving environments
• Proficiency with Microsoft Office and collaboration tools

Mandatory Skills:

1. Bachelor's degree in Business Analysis, Business Administration, Information Technology, Computer Science, or a related field
2. Five or more years of experience as a Business Analyst, Systems Analyst, Product Analyst, or Quality Assurance professional
3. Demonstrated experience with business and technical requirements analysis, validation, and testing

Desirable Skills:

1. Experience working in government, healthcare, or other regulated environments preferred
2. Knowledge of Medicaid, SNAP, TANF, or other government programs
3. Experience supporting enterprise or line-of-business applications
4. Experience working with vendors and third-party software providers
5. Experience writing SQL queries
6. Familiarity with Agile, Scrum, or hybrid development methodologies
7. Understanding of current IT technologies, tools, and terminology