Business Analyst (Network & Telecom)
Lansing, Michigan (hybrid onsite 2 days per week)
Phone + Video
1 year contract

Job Description:

Our client is looking for a Business Analyst (Network & Telecom). The Business Analyst (Network & Telecom ) will receive, process, present data, and information regarding client's weekly Service Requests (Infrastructure Service Requests). The role will be responsible for gathering business and technical requirements during the client kick off meetings. The Business Analyst will also consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video and manage multiple projects based on client's assignments.

Tasks

Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
Facilitate review sessions to discuss projects.
Disseminate information effectively to all technical teams, customers, and technical managers.
Strong interpersonal skills.

Knowledge, Skills and Abilities Required

Clear & concise communication skills required.
Ability to communicate with managers and customers/clients.
Ability to effectively utilize time & be extremely organized.
Excellent customer and communication service skills.
Organization and Prioritization skills.
Communication and Interpersonal skills.

Skills Required
Experience / strong knowledge of an enterprise-wide network
Experience / ability to obtain and report business and technical requirements
Experience working with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing
Experience working with multiple agencies and/or vendors and/or departments in an enterprise environment
3-5 years - Experience with Microsoft Project and Excel
3-5 years - Experience with Remedy/Helix
3-5 years - Experience working within a telecommunications environment
3-5 years - Experience working in a large enterprise setting
3-5 years - Experience with multiple network platforms
3-5 years - Experience working with multiple network lines of service
5+ years - Experience dealing with customers

Bachelor's Degree

Skills Desired
1-3 years Experience with Clarity
2 3 years - Experience with DevOPs

Nikesh Mishra

IT Technical Recruiter

Phone : 407-512-1546

Email: