Business Analyst

Business AnalystReq number:R8952Employment type:Full timeWorksite flexibility:RemoteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryAs the Business Analyst, you will support one or more technical aspects of the application product life cycle and may support Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support functions.Job DescriptionWe are seeking a Business Analyst to join our team. This position supports one or more technical aspects of the application product life cycle and may support Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support functions. The role involves collaborating with customers and technical teams to deliver quality business solutions while leveraging AI tools such as Google Gemini and Claude AI to enhance analysis, insights, and documentation processes. This role is full-time and remote. What You'll DoCollaborate with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to understand capability needs and drive quality business solutionsGather project specifications and translate high-level business needs into detailed business and technical requirementsCreate and maintain deliverables including business vision documents, requirements documentation, client-specific personalization requirements, and user interface design documentationDevelop business cases and perform cost sheet analysis to support project initiatives and decision-makingAnalyze data to identify business problems, trends, opportunities, and process improvement recommendationsConduct root cause analysis and develop corrective action plans to address issues and improve outcomesCreate, execute, and support testing activities including test plans, test scenarios, test documentation, defect management, and results analysisEvaluate testing outcomes and connect results to customer impacts to ensure business objectives are achievedIdentify, document, track, and help resolve risks, defects, issues, and dependencies throughout the project lifecycleAssure compliance with required standards and confirm all necessary approvals are obtained throughout project executionVerify successful delivery of customer needs and ensure high-quality solution deliveryCollaborate across cross-functional teams to proactively identify and address technology development and delivery challenges throughout project phasesProvide clear and concise communication to team members, customers, partners, vendors, and management regarding project status, requirements, and delivery activitiesAssist with or conduct requirements walkthroughs, sprint reviews, and related project meetingsEnable vendor solutions and maintain accurate project and technical documentationAnalyze market trends and competitive insights to support business and technology decisionsBuild organizational and platform knowledge and mentor junior resourcesLeverage AI tools such as Google Gemini and Claude AI to enhance data analysis, generate insights, and automate documentation processes to improve efficiency and accuracyUnderstand and evaluate the end-system impact of changes across multiple systems and platformsPerform other duties as assigned or requestedWhat You'll NeedRequired:3 years of experience in Information Systems or TechnologyBachelor’s degree in Business Administration, Business Management, Information Systems, or a related field, or relevant experience and/or education as determined by the company in lieu of a bachelor's degreeStrong analytical skillsStrong problem-solving skillsStrong communication skillsPreferred:1 year of experience in Lean/Six Sigma1 year of experience in the Health Insurance or Healthcare industryExperience using Claude Code or Google GeminiMaster’s degree in Business Administration, Business Management, Information Systems, or a related fieldInformation Technology Infrastructure Library (ITIL) certificationThe Open Group Architecture Framework (TOGAF) certificationSix Sigma certificationProject Management Professional (PMP) certificationAI certificationPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.EEO StatementIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.$50-$59 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.