Business Analyst, North America Surface Transportation Customer Experience (NAST CX) (Fulfillme[...]

Business Analyst, North America Surface Transportation Customer Experience (NAST CX) Job ID: 10402068 | Services LLC Amazon's North America Surface Transportation Customer Experience team is seeking a Business Analyst to support data-driven decision making that improves the delivery experience for millions of customers. In this role, you will design, build, and maintain analytical frameworks, products, and deep-dive analyses that illuminate customer experience trends, identify root causes of defects, and quantify the impact of product and operational initiatives across our surface transportation network. Key Responsibilities Leverage generative AI tools and large language models (e.g., Amazon Bedrock, Amazon Q) to accelerate data exploration, pattern recognition, and insight generation across large, complex data sets. Partner with science teams to develop and validate predictive models that forecast customer experience outcomes such as delivery delays, contact rate spikes, and defect trends. Build and refine AI-assisted workflows that automate recurring analyses, anomaly detection, and narrative summarization to reduce manual effort and accelerate time-to-insight. Stay current on emerging AI/ML tools and evaluate and champion new AI-powered analytics solutions that enhance the team's capabilities and decision-making speed. Write and optimize SQL queries across large-scale data sets; build ETL pipelines to automate recurring data workflows. Identify opportunities to automate manual reporting and analysis processes using AI and scripting tools, improving team efficiency and data reliability. Partner closely with Product Managers, Program Managers, Science, Engineering, and Operations teams to provide analytical support for strategic initiatives. Basic Qualifications 3+ years of experience in tax, finance or a related analytical field. 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and experience with data visualization tools such as Tableau. 3+ years of business or financial analysis experience. Bachelor's degree or equivalent. Experience defining requirements and using data and metrics to draw business insights. Experience with Excel. Experience with SQL. Experience making business recommendations and influencing stakeholders. Preferred Qualifications Experience partnering with executive-level leaders to identify and solve business issues. Benefits The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at Salary (USA, GA, Atlanta): $74,300.00 - $130,100.00 USD annually. Salary (USA, WA, Bellevue): $82,700.00 - $130,100.00 USD annually. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. #J-18808-Ljbffr