HiGreetings !We are looking for Business Analyst for our Direct client & 100% Remote OpportunityBelow are more details on it.Please do let me know if you/your friends would be interested/available.Thank youPosition : SAM Business AnalystLocation : NJ /NY 100% REMOTEDuration : 12 Months ContractProject descriptionThe role of the Business Analyst in the Innovative Medicine R&D ITSM Tool involves translating the needs of the clinical systems, specifically those used in the setup and management of clinical trials, into user requirements. The objective is to gain an understanding of the unique requirements of provide clear criteria to the platform technical team for solution development. Solutions apply to ServiceNow ITSM Modules, ensuring that the developed solutions align seamlessly with the specific demands of pharmaceutical research and global development initiatives.Responsibilities Business Requirements Definition - Collaborating closely with eclinical system teams to capture, understand, and translate their solution needs into user requirements for the SAM technical team. Ensuring that these requirements encapsulate the nuanced needs of Pharma R&D processes. Solution Expertise: Acting as a key solution expert during the design process, providing insights into system solutions that support user needs. Creation of solution demos, participating in Q&A’s and contribution to knowledge base. Incident Management – Update and management of requests via the ITSM tool Incident and Request managementEducation & Experience• Bachelor’s degree (University degree) or equivalent education / relevant experience required• Experience in Stakeholder Analysis, Requirement engineering or process modeling is required.• Experience working with ServiceNow Technologies• Knowledge of ITSM principles• Demonstrated knowledge of clinical development processes• Good knowledge of Quality Assurance, Quality Control and Compliance is required• Proficiency in computer applications such as the MS Office suite is required• Experience in working in a global environment is required• Strong communicator both written and verbal English is required• Able to operate with a minimum of supervision• Experience working in a global R&D environment is preferred