Business Analyst Scrum Master

Title: Business Analyst / Scrum Master
Location: Boca Raton, FL Hybrid Day 1
Interview: Video
Anticipated Start: 2 Weeks
Duration: -06 months contract on W2

We are seeking a Business Analyst / Scrum Master to support Agile technology initiatives by combining strong business analysis, product ownership, Scrum, and project management skills. The ideal candidate will be responsible for managing product backlogs, gathering and documenting requirements, facilitating Agile ceremonies, and coordinating delivery across business, technology, and vendor teams.

• Own and manage the product backlog, translating business objectives into epics, user stories, acceptance criteria, and work items.
• Partner with business and technical stakeholders to define product vision, roadmap priorities, and delivery goals.
• Facilitate backlog grooming, sprint planning, sprint reviews, retrospectives, and daily standups.
• Gather, analyze, document, and validate business and technical requirements.
• Develop requirements documentation, process flows, use cases, and functional specifications.
• Analyze current-state processes and define future-state solutions to improve customer and operational outcomes.
• Create and maintain customer, employee, and agent journey maps.
• Use tools such as Figma, Miro, or similar platforms to visualize workflows and solution concepts.
• Support AI-driven initiatives, including intent maps, conversation flows, business rules, and supporting documentation.
• Collaborate with technical teams and vendors implementing conversational AI, virtual assistants, and automation solutions.
• Manage project timelines, deliverables, risks, dependencies, and stakeholder communications.
• Monitor project progress and proactively identify and resolve roadblocks.
• Ensure alignment among business leaders, technology teams, development teams, and third-party vendors.

1. 5+ years of experience in Business Analysis, Product Ownership, Project Management, Scrum Master, or a blended Agile role.
2. Strong experience gathering business requirements and translating them into user stories, acceptance criteria, process flows, and functional requirements.
3. Hands-on experience managing Agile/Scrum backlogs and facilitating Scrum ceremonies.
4. Strong stakeholder management and communication skills across business and technical teams.
5. Experience with Figma, Miro, journey mapping, AI/conversational AI, or automation initiatives is highly preferred.